Finance Application Declined

Unfortuantely your application has not been approved.

We (The Gas Centre & BBQ Shop Ltd) are sorry that on this occasion we will be unable to fulfill your order using the finance payment method.

Should you still wish to complete your purchase you can use the alternative payment methods by going back to the checkout on our website.

We understand that you may be unhappy with the decision made by our finance partners - Secure Trust Bank PLC trading as V12 Retail Finance, and may wish to discuss the matter further.

The Gas Centre & BBQ Shop Ltd is not given any details as to how the decision is reached.

You have the right to appeal the decision in writing to:

V12 Retail Finance
20 Neptune Court
Vanguard Way
CF24 5PJ

V12 Retail Finance will do their best to address your concerns, but will be unable to disclose details of their credit criteria or give specific reasons for declining your application.

Please note: V12 Retail Finance are unable to discuss the issue over the telephone.

We would also like to draw your attention to the V12 Retail Finance privacy statement at

It contains details of how V12 Retail Finance process your personal data for example how they may retain and use your personal data if you make future applications. It also includes details of how they share your application and its outcome with credit reference and fraud prevention agencies, and how they process your personal data, and its effect on you. You have rights in certain circumstances, which include your right to request human intervention if a decision has been made solely on the basis of automated decision making.

If you would like a paper copy of the V12 Retail Finance privacy statement, please contact them on 029 2046 8900. We appreciate that this isn't the result you were looking for, but we hope the information above will be of assistance to you.