Delivery Policy

Covid-19 Delivery Information - Please be aware that all delivery networks are working under immense pressure during this crisis. We are doing everything we can to deliver items safely and on time, but there may be slight delays in receiving orders at the moment. We will get items to you but please be patient. 

Next Day Delivery can not be guaranteed.


Brexit Update - We are temporarily unable to send pallet deliveries to Republic Ireland and Northern Ireland.


We aim to dispatch all orders on the day that the order is placed (Mon-Fri). If an order is placed after 2.00pm, the order will be dispatched on the following business day. If an order is placed over the weekend, the item(s) will be dispatched on the next business day.

The term "Business days" refers to Monday to Friday and does not include public holidays.

Delivery prices are stated in the tables below. 

You can check the price for an order by selecting 'view cart' at the top right of the page. Insert your town and post code to get an accurate delivery price.

Orders over £50.00 include Free delivery

(not available outside of UK mainland).

Please Note: Gas Cylinder Deliveries are Charged at £4.95
Order ValueDestinationDelivery Cost   Delivery Time (Approx)Delivery Method
Under £50.00 - Under 3kg  UK Mainland£2.952 Business DaysRoyal Mail 2nd Class

UK Mainland£4.95Next Business DayCourier

UK Mainland£14.95SaturdayCourier

UK Mainland£7.50Next Business Day AM        Courier

N. Ireland£4.952-4 Business DaysRoyal Mail

R. Ireland£12.95    2-4 Business DaysRoyal Mail

Scottish Islands & Isle of Man    £4.952-4 Business DaysRoyal Mail

Isle of Wight£4.952-4 Days                                Royal Mail


Europe & Channel Islands      POAN/A    N/A


Order ValueDestinationDelivery CostDelivery Time (Approx)Delivery Method
Under £50.00 - Over 3kgUK Mainland£4.95Next Business DayCourier

UK Mainland£14.95SaturdayCourier

UK Mainland£7.50Next Business Day AMCourier

N. Ireland£12.952-4 Business DaysCourier

R. Ireland£12.952-4 Business DaysCourier

Isle of Wight£12.952-4 Business DaysCourier

Isle of Man£19.952-4 Business DaysCourier

Scottish Islands£19.952-4 Business DaysCourier

Europe & Channel Islands    POAN/AN/A


Order ValueDestinationDelivery CostDelivery Time (Approx)Delivery Method
Over £50.00 - Parcel               UK Mainland         Free                     

1 - 3 Business Days                 

Courier  

UK Mainland£2.95Next Business DayNext Day Courier

UK Mainland£14.95SaturdayNext Day Sat Courier

UK Mainland£7.50Next Business Day AMNext Day AM Courier

N. Ireland£12.952-4 Business DaysCourier

R. Ireland£12.952-4 Business DaysCourier

Isle of Wight£12.952-4 Business DaysCourier

Scottish Islands & Isle of Man£19.952-4 Business DaysCourier

Europe & Channel IslandsPOAN/AN/A


Order ValueDestinationDelivery CostDelivery Time (Approx)Delivery Method
Over £50.00 - Pallet                                     UK Mainland                                                          Free                                  Next Business Day                                       Pallet Courier                             

UK MainlandFreeBook in Business Day*Pallet Courier

UK Mainland£50.00SaturdayPallet Courier

UK Mainland£50.00Next Business Day AMPallet Courier

N. IrelandPOAPOAPallet Courier

R. IrelandPOAPOAPallet Courier

Isle of WightPOAPOAPallet Courier

Scottis Islands & Isle of ManPOAPOAPallet Courier

Europe & Channel IslandsPOAPOAPallet Courier

*Book in business day - We will contact you to agree a convenient delivery date with you. This can be any business date of your choice.


Our Delivery Methods


Royal Mail

Royal Mail deliveries will arrive with your normal post. Some deliveries may require a signature. Should there be no person to sign for these deliveries, the post man will leave a Royal Mail calling card. Deliveries can be rearranged or collected at your local Royal Mail collection centre. Please read the calling card as instructions may be given on how to claim your parcel.



DPD

Parcels weighing above 3kg will normally be dispatched using DPD (alternative couriers may be used if required). If a mobile telephone number has been given on the order, a text message will be sent to give a one hour delivery time slot. Should this time not be convenient, you can follow the instructions on the message and select from the following:

  • Alternative Delivery Date
  • Leave in safe place or with a neighbour
  • Collect from local depot 

If no mobile number is given on the order, the notification will be send using the email address given. Please remember to check for this. It may go into your junk folder.

Should there be no person available to sign for the delivery, the driver will leave a calling card. Delivery will normally be attempted again on the following day. Please read the calling card as this may give instructions on how to claim your parcel. Should more than two attempts be made to deliver the parcel, with no communication from you, the parcel will be held at the local DPD depot until contact is made. Repeated attempts may result in additional delivery charges.

Should we need to use an alternative courier, a notification SMS or email may not always be possible. If this is the case, the courier will deliver between 8am and 6pm on the agreed delivery date.


Palletline

Pallet deliveries will be sent using Palletline (alternative couriers may be used if required). Pallet deliveries will not be dispatched until we have agreed a convenient delivery date for you. As standard we dispatch on a next day service. We will not dispatch the order until you have confirmed that this service is convenient. Should you wish to have the order delivered on a future date, please feel free to tell us and the order will be held until you are ready.

Pallet deliveries are made to the point at which the courier can easily manoeuvre the pallet on a pallet trolley (this may be the kerbside). A pallete courier will not carry the item(s) up or down steps, through a property, across gravel, or up and down particularly steep driveways. They will not remove items from pallets, and they will not take the pallet away. The pallet will need to be disposed of by you.

Pallet deliveries will be between 8am and 6pm on the agreed delivery date. A notification SMS or email will be sent giving a 2-4 hour time slot for the delivery. Should there be no person available to accept the delivery a second attempt will be made on the following day. The driver will leave a calling card to explain this. Please read the calling card as it may have instructions on how to claim your item(s). Should a second attempt be made without success, the pallet(s) will be held at the local depot until contact has been made. Repeated failures to accept the delivery may result in additional delivery charges. Please try to be available to accept the delivery.

Pallet lorries are usually large vehicles. Should the delivery address be situated in a place that would be difficult for a large lorry to manoeuvre, please let us know. We will attept to make alternative arrangements where possible. We can normally arrange for a smaller vehicle, but we must know in good time to do so.


Please Note: We can not always guarantee that the delivery will take place on the agreed day. Extreme circumstances may result in the delivery being delayed. These can include the following:

  • Extreme weather conditions
  • Vehicle break down
  • Parcel being misrouted 
  • Parcel being held at hub

We always aim to get every parcel to our customers on the day and time that has been agreed. If this can not happen we would let you know as soon as we are informed.

We may decline to deliver if we feel that it would be unsafe, unlawful, or unreasonably difficult to do so.

Please note: Orders purchased using finance payment methods must be delivered to the address given on the finance application. The recipient must be present to accept the delivery. Item(s) will not be left in a safe place and cannot be delivered to a collection point. Should the recipient be unavailable to accept delivery, the item(s) will not be delivered. The delivery will be re-booked for an alternative date. We reserve the right to apply a redelivery charge.


Click & Collect 

Once an order is placed your item will be picked and made ready for collection at our retail store. Once the order is ready for collection we will inform you by email. Please have proof of purchase to hand when collecting the order.

Please note: The click and collect service is not available when using the finance payment method. Any order using finance payment methods must be delivered as stated above.

Store address for Click & Collect orders

The BBQ Shop
145 High Street
Old Woking
Surrey
GU22 9JW

Should you wish to discuss any of our policies, please feel free to Contact us. We are always happy to help.


Build & Deliver Service

The Build & Deliver service can be selected on certain items. This service will be offered as during the checkout journey when the order is at the delivery method stage.

If a Build & Deliver service is selected, the following procedures will be followed:

  • Book in - The Build & Deliver service will be seen as a book in delivery. This means that a member of our team will contact the recipient to arrange a convenient date and time to undertake the delivery
  • Assembly - The item(s) will be assembled prior to delivery. This assembly will take part at our premises. The item(s) will be tested and quality checked before being deemed as fit for delivery.
  • Delivered to a delivery point of your choosing - The delivery team will place the item(s) at a delivery point of your choice. 
  • Final overview and inventory check - The delivery team will take time to ensure that the item(s) are delivered as per the recipients expectations, as well as ensuring that all ordered items have been included on the delivery
  • Sign off - The recipient will be required to sign for the delivery once they are sure that the item(s) are present and correct, and that they meet expectations.

Requirements for Build & Deliver service are as follows:

  • Please ensure that clear access to the delivery point is provided - Our delivery team may refuse to deliver the item(s) should they deem the access insufficient.
  • Please ensure that the delivery point is not unreasonable - Our delivery team may refuse to deliver the item(s) should they deem that the delivery point is unreasonable.
  • Please ensure that the recipient is available to receive the delivery. Our delivery team may be unable to deliver item(s) should no person be avilable to accept delivery
    Please note: Item(s) ordered using finance payment methods can only be delivered to the address that is given on the finance application. The recipient must also be available to accept delivery. Item(s) will not be delivered unless they can be signed for by the recipient.
  • Please ensure that you are happy with the item(s) before the final sign off. We may be unable to accept returns for goods once they have been delivered, assembled.

Delivered to Garden Service

The Delivered to Garden Service can be selected on certain items. This service will be offered as during the checkout journey when the order is at the delivery method stage.

If a Delivered to Garden Service service is selected, the following procedures will be followed:

  • Book in - The Delivered to Garden Service will be seen as a book in delivery. This means that a member of our team will contact the recipient to arrange a convenient date and time to undertake the delivery
  • Delivered to a delivery point of your choosing - The delivery team will place the item(s) at a delivery point of your choice.
  • Final overview and inventory check - The delivery team will take time to ensure that the item(s) are delivered as per the recipients expectations, as well as ensuring that all ordered items have been included on the delivery
  • Sign off - The recipient will be required to sign for the delivery once they are sure that the item(s) are present and correct, and that they meet expectations.

Requirements for Delivered to Garden Service service are as follows:

  • Please ensure that clear access to the delivery point is provided - Our delivery team may refuse to deliver the item(s) should they deem the access insufficient.
  • Please ensure that the delivery point is not unreasonable - Our delivery team may refuse to deliver the item(s) should they deem that the delivery point is unreasonable.
  • Please ensure that the recipient is available to receive the delivery. Our delivery team may be unable to deliver item(s) should no person be avilable to accept delivery
    Please note: Item(s) ordered using finance payment methods can only be delivered to the address that is given on the finance application. The recipient must also be available to accept delivery. Item(s) will not be delivered unless they can be signed for by the recipient.

Please Note: If the Delivered to Garden Service is not selected, the standard delivery type will be a kerbside pallet delivery. Please see Palletline details above for explanation of how this delivery type works.


Removal Service

The Removal Service is an available recycling service for unwanted BBQ type appliances. This service can only be used when purchasing a new appliance. This service will be deemed to be a like for like service. This means that if a single appliance has been purchased and the remocval service has been selected, our delivery team will collect a single unwanted BBQ type appliance. We will be unable to remove mulitple appliances should the purchase be for a single item. The removal service shall be for an associated appliance. We may refuse to remove items that are not deemed to be associated to the item(s) that have been purchased. The Removal Service can be selected on certain items. This service will be offered as during the checkout journey when the order is at the delivery method stage.

Requirements for Delivered to Garden Service service are as follows:

  • Please ensure that clear access for the removal of the appliance  - Our delivery team may refuse to remove the item(s) should they deem the access insufficient.
  • Please ensure that the collection point is not unreasonable - Our delivery team may refuse to remove the item(s) should they deem that the delivery point is unreasonable.
  • Please ensure that the item is made ready for collection - No fuel should in in the item or attached to the item. The item must not be in use or have been in use for at least one hour prior to the delivery teams arrival on to the property - Our delivery team may refuse to remove the item should they deem that the item is not ready.


Should you wish to discuss any of our policies, please feel free to Contact us. We are always happy to help.