Returns & Cancellations

                                                                                                                               


    Goods that are of unsatisfactory quality (ie faulty) , unfit for purpose or not as described Non faulty goods
Use Timescale Purchase at the shop Purchased at a distance Purchase at the shop Purchased at a distance
Consumer use Up to 14 days from the date that the goods were delivered You have a right to reject the goods.  In these circumstances we will pay for collection of the goods.   You do not have the right to reject the goods. You have a right to reject the goods up to 14 days from the date that the goods were delivered.  In these circumstances you will pay the cost of returning the goods.  We reserve the right to charge a re-stocking charge of up to 25% of the value of the item for any decrease in value due to unnecessary handling.  Unnecesary handling includes anything more than unpacking and repacking the goods.
Up to 30 days from the date that the goods were delivered or, if installed by us, the date of installation You do not have the right to reject the goods.
Up to 6 months form the date of delivery or, if installed by us, installation. After 30 days you have the right to have the goods repaired or replaced.  If we are unable to do either, we will give you a full refund and collect the goods at our cost. 
Over 6 months form the date of delivery or, if installed by us, installation. Some of our suppliers offer longer warranties for certain parts or goods.  It may be that parts are replaced free of charge, but we would probably charge for an engineers visit.
Non Consumer use   If goods are used for non consumer purposes, then the Sale of Goods Act provision apply rather than the consumer contracts rules.  Remember that if the goods are made for consumer use in a private home, then heavy usage may cause damage or wear which is not covered by a statutory or contractual warranty 
The above is our understanding of the way your consumer rights are protected – this information is not intended to limit your statutory rights in any way.
If we agree to refund or repair any goods beyond your statutory rights, we reserve the right to ask you to pay our reasonable costs in doing so – usually by way of a restocking charge which would not usually exceed 25% of the goods value, and in such circumstances would usually only be when we have made a special order or there are other such circumstances.
The rights outlined above are largely from the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.  Further information on these can be found here:- www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl and www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk 
IN ALL CIRCUMSTANCES, PLEASE CONTACT US IF YOU ENCOUNTER ANY DIFFICULTIES AND WE WILL DO OUR UTMOST TO RESOLVE THE
PROBLEM
This information forms part of our Terms and Conditions

                                                                                                                                     
Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

The BBQ Shop
145 High Street
Old Woking
Surrey
GU22 9JW

enquiries@thebbqshop.co.uk
01483 760750